Group Conversational Intelligence Training

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Conversational intelligence for presentations, speeches, and public speaking

A typical scenario

Imagine… You’ve completed a challenging project. To bring it to fruition, you applied all your expertise and resourcefulness. You stayed within timeframes and budget. More than that – through technological and process innovations, you will impact the long-term success of your department. You receive applause and are invited to present the project to an internal audience in your company. You have every reason to feel excited about this opportunity, which could boost your visibility within the company and your professional field. But… instead of feeling pleasant excitement and joy, you feel anxious. As you speak, you notice people scrolling on their phones. Someone yawns. And when you discuss critical data, you feel your energy draining with each dry list of figures. Both you and the audience are just waiting for the presentation to end.

You will gain a deep understanding of how audiences process information from speakers and how you can connect with them more effectively.
You will learn HOW to communicate in a way that creates the impression of a credible, competent, and confident speaker and leader.
You will learn WHAT to say to capture and maintain your audience’s attention, while effectively achieving the goals of your presentation.
You will create greater value for your audience: your presentations will be shorter, more engaging, and more memorable.
You will create greater value for yourself: your role will be more visible, and, most importantly, you will enjoy your presentations more.

Conversational intelligence in interactions

You’ve just finished a meeting where you spoke passionately and enthusiastically about your initiative, project, or product. You aimed to convince your boss, client, or leaders from other departments of something. You proposed next steps, but no one showed the energy to move things forward. Worse, an influential participant openly questioned your initiative in front of others, sarcastically wondering whether it’s even worth the resources it demands. You reacted emotionally and defensively. You left the meeting without any agreement and aren’t sure when your next opportunity will come.

You will gain a deep understanding of the key mechanisms at play in interactions between two interlocutors. You will also learn the formula for building trust.
You will learn how to ask questions and listen in a way that builds a sense of closeness and connection, while also gathering valuable information for further relationship development.
The information you gather through listening will enable you to translate it into directly communicated, personalized value of your message for your interlocutor.
You will practice techniques for responding to objections and remarks, allowing you to gracefully redirect conflict energy into more productive conversations.
In your interactions with others, you will expend less energy while achieving greater impact.

Conversational intelligence in leadership communication and managing team dynamics

You joined the company as a specialist, and until now, your expertise has served you well in achieving your goals. In fact, it was precisely this expertise that earned you a promotion, making you the leader of six other team members. Instead of enjoying the advancement, you now find yourself frustrated, realizing that you hardly deal with technical challenges anymore. Your team members handle those, while most of your time is consumed by completely different issues. A colleague demands a parking space. Someone wants to work from home all the time. A conflict between two team members is holding a project back. You address these problems intuitively, as you are not an expert in organizational psychology. In an internal survey, you received low scores as a leader, even though you tried to accommodate everyone’s preferences.

You will gain a deep understanding of the motivational and value systems of the people you lead.
You will learn how to mentor your team members in a way that fosters their growth while helping you achieve the goals of your project team, department, or organization.
You will learn how to mentor your team members in a way that promotes their growth while simultaneously helping you achieve the goals of your project team, department, or organization.
You will use tools that allow you, as a leader, to manage complex situations in a more structured way.
You will add structure and clarity to the intuitive aspects of your leadership.
Communication with your team members will be less influenced by emotions.
You will better understand how to harness the potential of your team members.

Conversational intelligence in crisis and media communication

You work in a company that rarely appears in the media. Media attention isn’t necessary, as you operate in the B2B market, mostly selling abroad, and you reach your customers more effectively through trade shows, events, and online communication. Your company’s activities are too complex and specialized to appear in mass media. In fact, you don’t even want media attention—spotlights and cameras would only distract from your core business. You haven’t established a dedicated communications function, as your sales and marketing teams handle promotion effectively. Then something unexpected happens: perhaps a fire at your facility, which suddenly requires you to focus entirely on media and crisis communication. The reputation your company has built and nurtured over the years begins to fade rapidly.

We help you understand the fundamental infrastructure needed to respond effectively to media inquiries and crisis situations.
You will gain a framework and patterns for the most basic and essential communication tools.
You will learn to craft messages that the media will consistently report, creating a neutral and objective portrayal of your company’s role in a crisis.
You will learn to create engaging, memorable, and well-structured media messages.
You will learn the basic principles of how the media operate.
You will practice giving statements and participating in media interviews.
With a basic structure in place, you will be able to allocate more resources to managing and resolving the crisis.
You will be better able to leverage media opportunities.